Pulse AI Conversations – Tutorial

Pulse AI Conversations brings fast, intelligent and conversational support, delivering more value with less effort.

This tutorial walks you through key scenarios, including searching the knowledge base and external sources, automated ticket creation, ticket status queries and screenshot analysis for faster problem resolution. With everything happening in one intuitive chat, users can interact naturally while the AI provides smart guidance and takes over routine tasks. This reduces manual effort, speeds up processing and improves overall service quality.

Watch the video to see how these capabilities come together to make your support more efficient and user-friendly.