OTRS opens a new chapter – introducing our AI Services.
In today’s IT service world, the efficient and competent processing of large volumes of tickets determines customer satisfaction and service quality like no other factor. This is where our AI Services come into play.
Unlike many others, we don’t just connect an LLM to our system. Our AI Services think for themselves: They learn from the available data, recognise the context and provide meaningful answers. This closes a gap: They enable the complete automation of your processes.
Whether for dispatching, mobile device management or any other conceivable task – in combination with Generic Agents, ACLs and other OTRS functions, you can achieve a new level of efficiency.
Watch our video series to learn how each service works, how it supports your daily tasks, how to set it up, and what else you need to know.
