OTRS & EV Synergy – IT Service Toolset

Would you like to improve communication and transparency between analysts and customer support teams? Then take advantage of the synergy between EV Observe, OTRS and EV Reach! You will receive a complete toolset to improve your IT service: EV Observe offers intelligent monitoring, while OTRS provides ticketing with various additional features like AI Summarisation, and EV Reach gives you the means for flexible remote support.

In the following video, we will show you how to connect the tools and present a case study to demonstrate the advantages.