Kanban View in OTRS

In many companies, it is crucial to have an overview of the progress of projects and tasks at all times. A clear overview helps to prioritise and identify bottlenecks at an early stage.

The kanban view in OTRS offers you a user-friendly interface on which all tickets are clearly visible and the current status can be checked quickly. This leads to an improved overview as well as a more efficient way of working and supports you in particular with task management.

Further details and illustrative use cases can be found in the video below.