FileWave Integration in OTRS

Effective service management software is not just about ticketing, but also provides a diverse range of functionalities tailored for various areas and applications. It can integrate with other services to maximize efficiency.

The integration of FileWave in OTRS opens up new possibilities in mobile device management. FileWave automatically detects new devices within the company network, catalogs them and synchronizes the data with the CMDB in OTRS. This not only saves agents valuable time but also enables them to efficiently manage mobile devices by controlling, locking, updating or wiping them through a ticket.

Learn more about these advantages in this video.