Additional Features for Templates
In today’s working world, many tasks can be simplified or automated, making it easier for professionals to manage their work efficiently.
In OTRS, we offer you various such possibilities. For instance, templates and their additional features that simplify and speed up ticket processing. Thanks to them, it is possible to prepare a variety of pre-formulated responses organized by category and send them with just a few clicks.
We show you how you can make the best use of this in the video.
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