OTRS: Workflow & Automation
Still using ((OTRS)) Community Edition? Time to enhance efficiency with OTRS then!
With OTRS, workflows can be automated using Process Management, Web Services, and the Generic Agent. The process management module lets you put activities directly on a canvas, connect them with flows to manage data, send emails, and link tickets. It also streamlines processes by directly sending data to ERP or CRM systems, reducing task time. Watch the video for more detailed information.
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