OTRS: Updated User Interface
Still using ((OTRS)) Community Edition? Then it’s time to explore the new OTRS!
In this lesson, we will cover the upgraded user interface with its customisable dashboard. Here, you can create tickets seamlessly with dynamic fields for additional information. The external interface can be used as a self-service portal and streamline process creation via the service catalogue. Efficient ticket and customer management is also possible using the organiser. Watch our video to find out more.
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