Module: Processes Part I
- Activity
- User Task Activity dialogue
- Sequence flows
- Sequence flow actions
Module: Processes Part II
- Presentation of process example in BPMN
- Setting up required attributes and definitions
Module: Processes Part III
- Explanation of the process
- Creation of process in OTRS
Module: Processes Part IV
- Script Activities (Push & Pull)
Prior attendance of the Foundation Training and Administrator Training Day 1+2 are mandatory.
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