Module: Interface Design
- Agent: Style
- External: Layout
- External: Home Page
- External: Service Catalogue
- External: Custom Pages
Module: Ticket Settings
- States
- Priorities
- Queues
- Types
- Templates
Module: Permission Management
- Agents and Customer User
- Roles & Groups
- Queues / Classes / Calendar / Categories
Module: Communication & Notifications
- Email Communication
- Postmaster Filter
- Ticket & Appointment Notifications
Module: Reporting & SLA Management
- Services & SLAs
- Statistics & Reports
Module: Administration
- System Configuration
- System Log
- Communication Log
Module: Customization Part I
- Dynamicfield Types
- Config Item Classes
- General Catalogue
Module: Customization Part II
- ACLs
- Generic Agents
Deliverables
- Access data for the training system
- Slides used during the training
Prior attendance and knowledge of the Foundation Training is expected.
With your registration, data will be collected and stored electronically. This data is used for the purpose of processing and answering your registration. By sending the registration form, you declare that you have taken note of the data protection declaration and agree to the processing of your data.
